Refund policy

RETURNS

Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.

To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
One time your return received and inspected, we will email you to let you know that we have received the returned item. We'll also let you know if your refund is approved or declined.
If approved, your refund is then processed and your credit card or original payment method is credited automatically within a few days.

Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company , as it may take some time for your refund to appear officially.
Then contact your bank. Posting a refund is often preceded by a processing time.
If you've completed all of these steps and still haven't received your refund, please contact us at bellablue@ outlook.fr

Sale or promotion items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotion items are not.

Exchanges (if applicable)
We only replace items that were originally faulty or damaged. If you need to replace yours with the same item, email us at lbellablue2@outlook.fr and send your item to: France.

Gifts
If the item has been marked as gift at the time of purchase and if it was shipped directly to you, you will receive a gift credit for the equivalent value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post or email.

If the item was not marked as a gift at the time of purchase, or if the person originator of the gift had the order sent to you in order to give it to you later, it is to her that we will send the refund and she will therefore know that you have returned her gift.

Shipping
To return your product, you must send it to the following postal address: 71 Rue Saint-Martin, 75004 Paris, France.

The shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost will be deducted.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you ship an item worth more than €75, we recommend using a trackable shipping service or insuring your shipment. We do not guarantee that we will receive the returned item.