Shipping & Returns

 

Terms of delivery & return - France

 

Delivery times & costs

When you place an order, you have several options:

  • If your order is over €50, we offer delivery to a point relais, or you can choose to add €2.99 for home delivery.
  • If your order is over €100, we'll offer you home delivery or delivery to a relay point.
  • If your order is less than €50, the delivery charge to a relay point will be €4.49, or €6.99 for home delivery.
Delivery time is generally between 2 and 4 working days for home delivery and between 3 and 7 days for delivery to a point relais.

 

Returns - France

If you are not satisfied with the items you have ordered, you can return them to us within 30 days of receiving your parcel. There are 2 possibilities:
  • If you have purchased 3 items on the same order, you will benefit from a free returns voucher. Simply send us an email to bellablueparis@gmail.com with your request so that we can generate the returns voucher for you.
  • If you have purchased 1 or 2 items on the same order, you are responsible for the return costs. Items to be returned should be sent to the following address: Bella Blue 71 rue Saint- Martin, 75004 Paris, France
As soon as we receive the parcel, we will proceed to reimburse you by the means of payment used. Only the amount of the returned item(s) will be refunded, the cost of shipping remains your responsibility.

 

Delivery & returns conditions - European Union

 

Delivery times and costs

When you place an order, delivery costs will be calculated as follows:
  • If your order exceeds 120€-150€ (depending on the country), we offer home delivery.
  • If your order is under 120€-150€ (depending on the country), home delivery will cost between 13.99€ and 15.99€.
  • Please note that for certain countries that have a relay point, delivery to a relay point may be offered on orders over €50 for Belgium and Luxembourg and over €60 for the Netherlands, Spain and Portugal. You will also be able to add a supplement of €5.99-€6.99 if you would like home delivery.
Delivery generally takes between 3-5 working days for home delivery and 5 to 8 days for delivery to a relay point.

 

Returns - European Union

If you are not happy with the items you have ordered, you can return them to us within 30 days of receiving your parcel. You have 2 options:
  • If you have purchased 6 items on the same order, we will take care of the return costs free of charge. Firstly, you can pay the delivery costs and send us a photo of the receipt.
  • If you have purchased 5 items or less on the same order, you will be responsible for the cost of returns.
Returned items should be sent to the following address:

Bella Blue
71 rue Saint- Martin,
75004 Paris, France

As soon as we receive the parcel, we will proceed to reimburse you by the means of payment used. Only the amount of the returned item(s) will be refunded, the cost of shipping remains your responsibility.

 

Terms of delivery & return - United States + International

 

Delivery times & costs

When you place an order, the delivery costs will be calculated as follows:
  • If your order is over €150-€200 (depending on the country), depending on your location, we offer home delivery.
  • If your order is less than €150-€200 (depending on the country), home delivery will cost between €15.99 and €29.99.
Delivery times vary from country to country, but the average is between 5-10 working days for home delivery.

 

⚠️ Possible delivery charges (customs, VAT, administration fees)

These costs are not included in the price of the order or in the delivery charges.
They are the sole responsibility of the customer and must be paid to the customs authorities in the country of destination.
We are not responsible for these charges, nor for any delays in delivery they may cause.

 

Refusal to pay delivery charges

If the customer refuses to pay customs duties, VAT and handling fees, and if the parcel is returned to us, a partial refund of the order will be made.
We will retain 30% of the total amount of the order to cover processing, shipping and return costs.

 

Returns - United States + International

If you are not happy with the items you have ordered, you can return them to us within 30 days of receiving your parcel. There are 2 possibilities:
  • If you have purchased 10 items on the same order, we will take care of the return costs free of charge. Firstly, you can pay the delivery costs and send us a photo of the receipt.
  • If you have purchased 9 items or less on the same order, you will be responsible for the cost of returns.
Returned items should be sent to the following address:

Bella Blue
71 rue Saint- Martin,
75004 Paris, France

As soon as we receive the parcel, we will proceed to reimburse you by the means of payment used. Only the amount of the returned item(s) will be refunded, the cost of shipping remains your responsibility.